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דרושים: Service-Operations Team Leader -1056

  • עודכן אתמול
    Service-Operations Team Leader -1056 שם החברה: neogamesמיקום המשרה: תל אביב-יפו NeoGames, a world-leading provider of solutions and services for iLottery and iGaming operators, is looking for a Service Operations Team Leader to join our dynamic Technical Operations Group.
    The Service-Ops team leader will be responsible for the end-to-end handling of all reported production incidents, building and maintaining a team of technical experts in the company’s product.
    Prioritizing daily tasks in order to maintain excellent service to the company’s customers in compliance with SLA requirements.
    Responsibilities
    • End to end ownership on all production incidents – last tier in the cycle
    • Maintain open and frequent communication with the customers
    • Manage critical incidents during on and off hours
    • Recruit and train Service-Ops engineers
    • Prioritize daily incidents and tasks
    • Investigate, find root cause, escalate and track bugs to R&D
    • Keep up to date with company’s tech development and be a technical focal point for various departments in the company
    • Meet agreed
    דרישות:
    • Experience in advanced support position (Tier 3/4) – Must
    • Bachelor’s technical degree (or similar) – Must
    • 24/7 availability for escalations and handling critical production incidents – Must
    • Strong understanding of web and web-related technologies – Must
    • Strong troubleshooting and investigation skills – Must
    • Experience in leading NOC or advanced Support team – Advantage
    • Knowledge of ITIL practices – Advantage
    • Knowledge of Application lifecycle and CI/CD practices – Advantage
    • Experience with centralized logs solutions (SPLUNK, Logz.IO, LogStash, etc.)
    • Experience with application monitoring solutions (New Relic, DynaTrace, AppDynamics, etc.)
    • Ability to read and understand C/S code (.NET, JS, etc.)
    • Ability to read and understand SQL stored procedures
    • Service-oriented
    • Driven, Motivational , Hands-On and Responsible
    מס' משרה: 1108477 הגשת מועמדות פעולות נוספות שלח בדוא"ל עוד מהחברהנתקלת בבעיה? שיתוף שלח לחבר
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